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svanho
Occasional Member - Level 1

Pending Transaction Stuck

Hello support team! I've got a "Hotel Or Other Accommodation" charge that is stuck at "Pending Transaction" even though I used my corporate card for it, and on the card's banking site (Citi) it says the transaction has been processed and approved. It won't let me move forwards with submitting the expense like this, and while I looked at previous issues other people left with pending transactions, I was not able to find any company phone number listed to call under the Company Notes on the Concur homepage, nor was it made with a ghost card or other common triggers. Please help!

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