Hello,

I (person A) am the primary travel arranger for several associates. There was an additional travel arranger (person B) for these same people who left the company several months ago and was removed from their concur profiles as an arranger. The person who took her place (person C) was added as an arranger 2-3 months ago.

Problem 1:

Email travel confirmations are still being sent to Person B who was removed and left the company months ago.

Problem 2:

The more important issue is that Person C is NOT receiving the email confirmations and she needs to be. So I continuously have to forward them to her manually. She was added as an arranger several months ago, so it can't be a matter of the system still updating.

Any idea how to fix this issue, primarily focused on problem 2?