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Who Me Too'd this topic

Who Me Too'd this topic

evanwells
New Member - Level 1

Concur Messes up my name with the Airline/Hotel

Howdy,

Whenevr I book travel with Concur, it sends my name to the airlines/hotel/rental car agency as "FIRSTMIDDLE LAST."  The lack of space between first and middle means that my TSA Precheck can't be used, and my rental car memberships can't be used. Those services see my name as FIRSTMIDDLE, which is wrong, so they fail. It can't be fixed at the airline or agency, they tell me to contact my booking agent. I contacted my BCD Travel agent who said that they just use the name from HR. But my name in my concur profile is locked down to HR and it very clearly is FIRST MIDDLE LAST. I can't find anywhere in concur where my name is FIRSTMIDDLE.  Any one else ever have this issue?

 

Thanks!

Who Me Too'd this topic