Our employees have their corporate credit cards linked to their concur expense profiles automatically. Sometimes we have to manually assign card to their profile.

Typically their corporate card charges show up in concur and which they import to an expense report and submit. However one of our employees charge is not showing up in  concur. Upon looking at the list of unassigned cards, her credit card is not showing up. However, she has an active corporate card and there are charges against that credit card.

Can someone please let me know why the credit card is not showing up in the Concur to assign to employee.