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Who Me Too'd this topic

Who Me Too'd this topic

koxandale
Occasional Member - Level 1

E-receipts for airline charges not populating in expense

We have several expense customers who stopped having the Concur air receipt attach in expense. I opened a support case with Concur but it was closed with the following response. Is anyone else having this issue? (I replaced the admin and company name for privacy)

 

Hi Karen,

Thank you for reporting this issue. Upon investigation, we have determined that we will be unable to prioritize it for resolution at this time. We suggest providing the following information to Admin Name from Company name, who is waiting to hear back from you regarding it:

SAP Concur is investing to improve cloud architecture, product quality, and security. As greater priority is being placed on these efforts, fewer resources are available to address some product bugs and malfunctions. They will be unable to prioritize this issue for resolution as a result. However, they will continue to monitor it for consideration in future maintenance or feature enhancements.

I have submitted the details of your report to our Product and Development Teams. As noted in our suggested verbiage to your customers, we will continue to monitor the issue for consideration in future maintenance or feature enhancements.

If we do incorporate this issue into a future release, we will do our best to ensure that the Release Notes indicate we have done so and that you are informed.

Karen, at this point, we will be closing your case. If you have any further updates or concerns, you may update the case within the Concur Support Portal, and it will reopen.

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