Hello,

In Feb I purchased an airline ticket that I cancelled and immediately got a credit for. I didn't think to expense the ticket and credit, since they cancelled each other out. I deleted the original transaction from Concur, but could not (and cannot) delete the credit.

Fast forward to the expense report I'm late in submitting. It would not let me submit my report due to an 'old transaction,' which is the credit mentioned above. So, I attempted to manually expense the original ticket to off set the credit, since I still have the receipt. If I indicate that the expense was a card transaction (which it was an the receipt supports), I'm told that Concur can't find the matching transaction in their system (I deleted it, as mentioned above, not thinking I'd need to expense a refunded ticket). I don't want to indicate that it was a cash transaction because then the credit will go against the items I'm attempting to expense (the credit balance out the expense of the ticket months ago).

Again, I can't move the credit out of this report because Concur is indicating that I have an old transaction (the credit) I must submit in this report. And I can't delete the credit either.

Any ideas?