Who Me Too'd this topic

Who Me Too'd this topic

jerielderbsci
Occasional Member - Level 1

Nobody can figure out how to book a flight with the flight search changes you all made

Hi Concur Travel Folks-

 

You all seem to have changed the flight search so many people at my company are having trouble using the tool at all and have to call our Travel vendor to book instead.  What used to take 2 minutes to book on Concur now can't be figured out.  They can't figure out how to select the time frame, they can't figure out what to click on to book the first leg of a flight, then can't get Concur to go to the return leg of the flight to book it.  Why did you change something that worked beautifully before into a 30+ minute process?  Even looking at an itinerary is harder.  You're upsetting your customers for changes that aren't better, but are worse.  Why in the world would you do this?

Who Me Too'd this topic