Hi Everyone

No that the travel volume is so law, and users are getting refunds back from the credit cards…

How do your organization handle the refunds in Concur?

We just had a case where the total refund was bigger that the charges > that caused the remittance file to fail, and took ages to solve with AMEX.

I am interesting to know what the best practice for credit card refunds, do you submit them in Concur or not, if not how do you get the refund?

Thanks for sharing

Orit