Hi! I have a teammate that stayed at a Hilton she booked through Concur. She has a partial (room service) receipt listed in her available receipts (received 07/03/2020) but not one for room charges. She contacted the hotel and they stated because she booked through a 3rd party they could not issue a receipt. What is best course of action to get this receipt for teammate to process report? Thanks!

"The receipt that is attached is for my incidentals / meal only, not the hotel stay. I didn't use a 3rd party site, I booked through Concur. The Hotel stay receipt has still not come through yet."