Updated April 16, 2026: On June 23, 2026, eligible configurations for the Japan market will be automatically upgraded. Find more details about the upgrade, as well as potential blocks to being upgraded, in Customer Impact and Key Dates below.
With the April 2025 release, SAP Concur transitioned to a more streamlined Automatic Upgrade process for customers to move to new Concur Travel. The Automatic Upgrade approach has the following key tenets:
- The upgrade process is fully automated. It relies on existing logic, and the same limitations and exclusions documentation customers and partners are familiar with.
- Upgrades will occur at the vertical level (e.g. Air, Car, or Hotel) independently and will not require eligibility of all three verticals in new Concur Travel before a configuration can begin to experience an upgrade. For example, if Car qualifies, then it will migrate, regardless of Air or Hotel eligibility status.
- Upgrades will be targeted by GDS for supported markets.
- Upgrade information will be provided via the SAP Concur Community site. There will not be individual customer email notifications for configurations and verticals that will be upgraded.
- Customer exclusions and deferral processes will remain available for unique cases where it is justified. To ensure you are prepared, please review the Readiness Checklist for Customers and TMCs .
Customer Impact
Upon the pre-determined starting dates and based on the eligibility listed below, customer configurations will be upgraded to the new Concur Travel experience by vertical.
IMPORTANT: There are two notes regarding GDS configurations for auto upgrading to the new Concur Travel experience:
- Customers must be on a supported GDS – Sabre, Amadeus, or Travelport+. If your organization is not currently using a supported GDS, talk with your TMC about converting as soon as possible.
- Travelport+ configurations must have been provided with JSON credentials in order to complete the auto upgrade. Your TMC can ensure this requirement is in place.
Configurations that remain on legacy Concur Travel have limited support, and only P1/P2 cases will be reviewed.
Eligibility
- Ground
- If the configuration has Ground enabled (via travel rule class) and the customer has opted in for Air/Hotel/Car (all must be opted in), then Air, Car and Hotel will migrate to the new experience. If they have opted out for any vertical, then none of the verticals will migrate until Ground is delivered.
- User Supplied Hotels
- If the configuration has User Supplied Hotels enabled (via travel rule class) and the customer has opted in for Air and Hotel, then both Air and Hotel will migrate to the new experience. If they have opted out for either Air or Hotel, then both Air and Hotel will not migrate until User Supplied Hotels is delivered.
Note: The TMC opt-out status will no longer apply after the published date for the targeted markets and GDS.
Upcoming Dates
Note: New Concur Travel is not available for Travelport+ configurations unless JSON credentials have been provided. If you haven't already upgraded, please talk with your TMC to ensure required credentials are in place so that your organization's migration for eligible configurations can occur.
June 23, 2026 – JAPAN – SABRE, AMADEUS, TRAVELPORT+
- Air, Car, Hotel verticals (independently)
- Direct and Indirect customers
TBD – INDIA – SABRE, AMADEUS, TRAVELPORT+
- Air, Car, Hotel verticals (independently)
- Direct and Indirect customers
Already Completed
COMPLETED APRIL 2025 – SABRE GDS
- Air, Car, Hotel verticals (independently)
- All supported markets excluding Africa (with the exception of South Africa, which is already enabled), Asia, Australia/New Zealand, and Brazil
- Direct and Indirect customers
- Professional Edition only
COMPLETED MAY 2025 – SABRE GDS
- Air, Car, Hotel verticals (independently)
- All supported markets excluding Australia/New Zealand, Brazil, and Singapore
- Direct and Indirect customers
- Standard Edition only
COMPLETED JULY 2025 – AMADEUS GDS
- Air, Car, Hotel verticals (independently)
- All supported markets excluding Africa (with the exception of South Africa, which is already enabled), Asia, Australia/New Zealand, and Brazil
- Direct and Indirect customers
- Professional and Standard edition
COMPLETED JULY 2025 - SOUTHWEST DIRECT CONNECT
- Will be disabled
- Direct and Indirect customers
- Professional and Standard edition
- Please see June Release Notes for more details
COMPLETED JULY 2025 – AIRPLUS VIRTUAL PAYMENTS (FORMERLY AIDA)
- Will be disabled
- Direct and Indirect customers
- Professional and Standard edition
- Please see June Release Notes for more details
COMPLETED MARCH 26, 2026 – TRAVELPORT+
- Air, Car, Hotel verticals (independently)
- All supported markets excluding India and Japan
- Direct and Indirect customers
COMPLETED MARCH 26, 2026 – REST OF WORLD – SABRE AND AMADEUS GDS
- Expanding to all supported markets, excluding India and Japan
- Air, Car, Hotel verticals (independently)
- Direct and Indirect customers
Where can I find more information?
We're here to support you! Please view the following resources for a smooth transition:
For additional details and resources, please see the monthly release notes (Standard | Professional ).
If you have further questions, please reach out to your SAP Concur team.
