The SAP Customer Influence website is SAP’s central hub for all Customer Influence and Product Feedback programs. These feedback programs give our customers and partners the opportunity to engage with SAP Concur Product Managers and developers to influence SAP Concur solutions. The site requires a login based on the creation of a Universal ID. This overview document highlights how you can register for the SAP Customer Influence site.
Once registered, there are three types of programs that customers can access and sign-up for using the SAP Customer Influence website, including:
Customer Engagement Initiatives (CEI)
SAP Customer Engagement Initiatives (CEI) connect customers and partners with SAP Concur Product teams in the early stages of the development process. This allows us to create solutions that better meet our customers’ needs.
Participation in a CEI program provides you with early insights into SAP Concur product development where you can discuss innovative functionality of a product or feature that interests you the most. Your involvement allows you to give valuable input during strategic planning and development phases.
By participating in a CEI program you will:
- Participate in remote sessions to discuss new ideas for Concur products
- Collaborate with SAP Concur product management to shape new product features
- Bring your business process use cases forward to help design solutions
- Be required to sign an *SAP Feedback Agreement (FBA) when you participate in a CEI program.
New CEIs are posted on the SAP Customer Influence website and open for registration three times per year. Below are the remaining CEI registration cycles for 2026:
CEI Cycle 2: May 18 – June 19, 2026
CEI Cycle 3: October 19 – November 20, 2026
Early Adopter Care (EAC)
SAP Early Adopter Care (EAC) programs allow customers to implement a product or feature before it is released for general availability. Participants will benefit from dedicated support from SAP product experts, regular direct communication, and a coordinated team effort that provides project oversight to minimize project risk and promote overall success. New EAC programs are released regularly and are updated on the SAP Customer Influence site.
Continuous Influence Sessions (CIS)
The SAP Continuous Influence (CIS) program enables customers and partners to submit product improvement requests directly to the product development teams, vote on other ideas, and get regular notifications about the status of improvement requests on the SAP Customer Influence website.
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