Discover what's new in Concur Travel for Q4 2025, including market rollout expansion in Australia and New Zealand, new rail content in Spain, booking agent for recommendations of air and hotel in Joule, redesigned Trip List, and more.
What’s new in Concur Travel?
The Q4 2025 new Concur Travel release is ready for qualifying customers to experience, including:
- Market Rollout Expansion: ANZ market enablement occurred with the November release, expanding the new Concur Travel offering to Enterprise and SMB customers whose TMC use Amadeus or Travelport+ GDS from Australia and New Zealand points of sale.
- New rail content in Spain with Iryo and the transition of Renfe content to a single, more powerful aggregator: Trainline.
- New hotel content on Hotel Connector: Integration of direct hotel content sources via Hotel Connector is now available for all customers with our partner CDS-CRC-DER, using the HotelHub default integration.
- Booking agent for recommendations of air and hotel in Joule, enabling travelers to book both flights and hotels directly within Joule using natural language while getting personalized recommendations and in-policy options. This helps ensure greater compliance and provides an enhanced, tailored experience.
- Trip change: The ability to change Amadeus ticketed air and car rental bookings (depending on fare availability).
- Redesigned Trip List offers an easier-to-use interface and a comprehensive set of tools to help reduce effort in managing the various aspects of a trip, whether on the web or mobile.
- All timelines and upgrade conditions will be sourced on the SAP Concur Community post throughout the year.
What’s in it for you?
The Q4 2025 release of the new Concur Travel delivers meaningful customer value across market expansion, richer content, and an even more intelligent, flexible booking experience. Key outcomes include:
- Accelerated global rollout: We expanded the new Concur Travel experience to Australia and New Zealand (ANZ), enabling Enterprise and SMB customers whose TMCs operate on Amadeus or Travelport+ to access the upgraded platform. This expansion ensures more customers worldwide can benefit from our next-generation booking experience and content modernization.
- Expanded, modernized content: Customers gain access to a broader, more powerful content ecosystem that improves choice and compliance:
- New rail content in Spain with Iryo and a simplified experience for Renfe through the Trainline aggregator.
- New direct hotel content through Hotel Connector with the integration of CDS-CRC-DER via HotelHub’s default setup.
- This improved content depth ensures more competitive rates, better availability, and more options aligned with traveler preferences.
- AI-powered personalization and compliance: The introduction of Booking Agent in Joule brings AI-driven recommendations directly into the traveler workflow—helping them book air and hotel with natural-language prompts and benefits such as:
- Personalized suggestions
- In-policy, optimized options
- A more intuitive, self-guided booking flow
- This results in higher traveler satisfaction and stronger corporate travel program compliance.
- Greater self-service, flexibility, and efficiency as we continue to enhance traveler autonomy with new capabilities that reduce support costs and simplify change management:
- Trip change now includes the ability to modify Amadeus-ticketed air and car rentals (based on fare ability)
- The redesigned Trip List delivers a clearer, more actionable view of upcoming and past trips across both web and mobile, reducing time spent managing bookings and itinerary details.
To learn more about these options, access product enhancements, support documentation, and find answers to many of your questions, please check the following resources:
- The new Concur Travel Resource Page for updates and new information about the new Concur Travel experience and how to prepare your end users for this change.
- The new Concur Travel Eligibility Documentation . The roll-out of the new Concur Travel, and your eligibility which depends on your settings and features.
- Learn more in our FAQs:
- Check out the Concur Travel Admin Toolkits: This collection of assets and resources (including email templates, guides and infographics) has been created to help your users with their change management while transitioning to the new Concur Travel
- Check out this video to get a preview of the re-platformed Concur Travel and its new travel booking experience.
- View the latest Release Notes , which contain details of the updates to Concur Travel.
- For more information about recent innovations for SAP Concur solutions, view the SAP Roadmap Explorer .
