On March 14, 2025, the latest updates for Q1 2025 rolled out for the new Concur Travel.
What’s new in Concur Travel?
The Q1 release of the new Concur Travel is now available, offering new updates, and automatic upgrades.
New Updates Coming with the Q1 product release beginning March 14, 2025:
- Support of new rail content: SBB (Swiss rail), Deutsche Bahn (German rail) content on mobile.
- Support of new hotel content with Hotel Connector: Amex GBT, BCD TripSource.
- Pre-booking approval with Concur Request for web: Users will be able to ask for pre-booking approvals, using Concur Request.
- Request Assistant – pre-trip cost estimates based on travel experience: This new, AI-improved assistant will help travelers estimate costs when planning their trip in Concur Request.
Major content and features released ahead of the Q1 product release, include:
- Support of new Air Content: Travelport+ GDS, now available to all customers after a TMC testing phase conducted throughout Q4.
- Hotel content with Premier Inn: Premier Inn hotel content can now be accessed and booked via the GDS, where users will now have the option to select billback as a payment method.
Note: Access to Premier Inn content through our partner Travelfusion has been deprecated and will no longer be available.
Automatic Upgrades
- As announced in September 2024, eligible customers have been automatically upgraded to the new Concur Travel.
- As of today, there have been five phases of automatic upgrades for eligible configurations using Sabre Global Distribution System (GDS) with points of sale in the U.S., Canada, Mexico, U.K., and Ireland.
- Please note, moving forward Concur Travel will be implementing a new method for Automatic Upgrades that will address all GDSs and markets (with limitations and exclusions still in effect) based on planned scheduled dates through the remainder of 2025. All timelines and upgrade conditions will be sourced here, on the Concur Travel Resource Page” on the SAP Concur Community, throughout the year.
- Please refer to the new Concur Travel migration FAQ for more details and what to expect.
What’s in it for you?
The main outcomes customers experience with the Q1 2025 release of new Concur Travel are the following:
- Seamless interfaces and streamlined compliance are achieved with Concur Request’s pre-booking approval function.
- Expanding content
- New rail content in Switzerland (SBB) and German rail is now available on mobile.
- Customers with Travelport+ can now utilize the new platform for air bookings if they qualify and if their market is available.
- Improved access and more robust content for hotel providers.
To learn more about these options, access product enhancements, support documentation, and find answers to many of your questions, please check the following:
- The new Concur Travel Resource Page for updates and new information about the new Concur Travel experience and how to prepare your end users for this change.
- The new Concur Travel Eligibility Documentation. The roll-out of the new Concur Travel, and your eligibility, which depends on your settings and features.
- We have included the newest information about these Q1 2025 updates in our FAQs where you can learn more:
- Check out the Concur Travel Admin Toolkits: This collection of assets and resources (including email templates, guides and infographics) has been created to help your users with their change management while transitioning to the new Concur Travel.
- Check out this video to get a preview of the re-platformed Concur Travel and its new travel booking experience.
- View the latest Release Notes, which contain details of the updates to Concur Travel.
- For more information about recent innovations for SAP Concur solutions, view the SAP Roadmap Explorer.
If you have further questions, please reach out to your SAP Concur team.
