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Support

How do I contact SAP Concur Support?

Community forums are new and will have peer-to-peer generated questions and answers.

Your support options through SAP Concur have not changed.

Users

If you are an SAP Concur user seeking support, please log into your SAP Concur system, click on Help, then click on Contact Support. This provides you with the User Support Desk phone number and allows you to create a case online or use the chat feature with a support representative.

Please note:

If you do not have the option to contact Support under the help menu, then your company has chosen to support the Concur system internally. Please contact your internal support desk for assistance.

Administrators:

If you are an Authorized Support Contact for your company or an Administrator who makes changes to your SAP Concur system, please log into your SAP Concur system, click on Help, then click on Contact Support. This provides you with the Client Support phone number and allows you to create a case online or use the chat feature with a Support representative. You can also call 1-855-895-4815 and select the Technical Support option from the menu.

As a first-time user, how do I get login information for my SAP Concur account?

Once your company is an SAP Concur customer, user profiles are created by your company's Concur Administrators and login information is emailed to you. If you do not know your credentials, you can navigate to www.concursolutions.com and click the link "Forgot your username?" to have your username emailed to you.

How do I reset my SAP Concur password?

Navigate to www.concursolutions.com and click the link "Forgot your password?" to request an email with a hint or a link to reset your password. If your company uses single sign-on (SSO), please try that URL. If you continue to have problems, please contact your company's help desk or travel/expense department.

What is a Mobile PIN and how can this be set up?

A Mobile PIN (Personal Identification Number) is a password specifically for the mobile app and is different from the password used in the web version of SAP Concur. To set your PIN, click the Profile tab and select Profile Settings. Under Other Settings select Forgot Mobile Password (PIN). Enter your Login ID and you will receive an email with a link to reset your PIN.

Where can I find answers to commonly asked questions about SAP Concur Products?

Community forums are new and will have peer-to-peer generated questions and answers.

Accepted solution answers to commonly asked questions can be found in the Knowledge Base on the SAP Concur Support Portal. The Knowledge Base can be accessed by 

1. Logging into your SAP Concur account,

2. Clicking Help > Contact Support, and by navigating to the Knowledge Base tab.

From here you can search for articles and documents relevant to your concern.

Am I able to make changes to an expense report which has already been submitted?

Yes, if the report has not yet been extracted, it can be changed if it is either sent back to you or recalled. The Recall button can be found by opening your report and looking in the upper right hand corner of the page. If you do not see this option, please reach out to your Authorized Support Contact.

Who do I call for help booking travel?

For assistance using the travel booking tool within SAP Concur, customers of the User Support Desk can reach out to SAP Concur Support via the Support Portal, where the appropriate number will be listed. If you would like to have someone book travel on your behalf, or if your company is serviced directly through your travel agency instead of SAP Concur, please reach out to your Travel Management Company (TMC).

Non-User Support Desk customers should contact their internal SAP Concur Administrator or TMC for booking assistance.

How do I log into the SAP Concur mobile app?

The first step is downloading the app on your Apple or Android phone. This can be done directly from your device, or by sending yourself a download link located under Profile & Profile Settings > Mobile Registration. Your username will be listed on this page, and the SAP Concur mobile app uses the same password you use to log into the web-based version.

Am I able to make changes to travel reservations booked through SAP Concur?

The ability to change a booked trip is controlled by a site setting, which means some companies allow changes and some do not. To determine if this is possible for you, simply log into your SAP Concur account, click on the Travel tab and then click the Upcoming Trips tab. You can then select your trip and click Change Trip. If you do not see this link and you need to change your ticketed reservation, please contact your supporting Travel Management Company (TMC).

Where can I confirm known outages or performance issues?

The Concur Service Status, Concur Open, provides the most up-to-the-minute information on service availability. Go to open.concur.com to find service status.

How can I update my SAP Concur travel profile with my loyalty accounts and travel preferences?

When logged into your SAP Concur account, navigate to Profile > Profile Settings > Personal Information. From there you can enter your loyalty accounts, travel preferences and other personal data for travel bookings.

Who do I contact with questions regarding my SAP Concur account (such as adding new features)?

Questions or issues regarding the site can be directed to SAP Concur Support via the SAP Concur Support Portal. Authorized Support Contacts can direct questions regarding their SAP Concur service or products to their designated SAP Concur Client Success Manager.

Which mobile solutions does SAP Concur offer, and how do they differ?

SAP Concur offers three mobile solutions: the SAP Concur mobile app, ExpenseIt®, and TripIt®.

The SAP Concur mobile app complements our Web-based solution, allowing you to manage anything expense and or travel-related, wherever you are, from booking and managing itineraries to capturing receipts and submitting expense reports.

ExpenseIt is an app that turns receipts into expenses, automatically, and sends them directly into Concur Expense. It makes submitting receipts, creating expense reports and getting reimbursed quicker and easier by doing a lot of the work for you.

TripIt is the travel organizing app that automatically creates a master itinerary for every trip so you can access all your travel plans, anytime, on any device.

What other apps or services can I connect to my SAP Concur profile?

SAP Concur offers a variety of apps that can work in conjunction with the SAP Concur mobile app to create the perfect trip. A full listing of apps, along with additional information, can be found at https://www.concur.com/en-us/app-center.

Where can I find basic training for SAP Concur?

Training resources can be found at www.concurtraining.com, or by logging into your SAP Concur account and clicking Help.

How do I obtain an SAP Concur account?

If your company is interested in using SAP Concur, you should contact our Sales department and discover which solutions work for you. Information on how to contact Sales can be found here. Once you are a customer, individual user profiles are created by your company's SAP Concur Administrators.