Any report where at least one transaction has not been extracted to a batch will reflect Processing Payment as the Payment Status.
This can happen due to the following reasons:
- A batch in Payment Manager for the currency and payment type was not configured
- The default AP/GL extract has not run
- Custom extracts do not accommodate all possible payment types
To see the details of why a report is stuck in the Processing Payment status:
1. Click Home on the SAP Concur home page.
2. Under Applications, select Expense.
3. From the Expense screen, select Process Reports.
4. Search for the report.
5. Open the report and click Report Details.
6. From the Report Details menu, select Audit Trail.
7. Look in the Description column to see any error details.
The description column will contain any applicable error messages. Please raise a case with SAP Concur Support if you need help resolving the error.
