For Administrators and Authorized Support Contacts:
Call +1 855-895-4815 and select the Authorized Support Contact option from the menu. See more information.
For End Users:
To see what your support options are, please read: SAP Concur Support Overview.
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ICS stands for Integration with Concur Solutions. It's also known as the native integration between SAP and SAP Concur solutions. ICS automates processes and synchronize data between SAP Concur solutions and other SAP business applications.
In the SAP Concur interface, ICS is only available for customers using the Professional version of SAP Concur. Concur-side ICS documentation is available at SAP Concur Integration Guides.
There are two ICS solution options:
1. On Premise Solutions:
2. Cloud solutions:
Different SAP systems have different functionalities and limitations, please check the documentation for each one of them in order to know more.
Visit the SAP Concur Integration page for more information and a short video on the functionality.