When working on expense reports, it is very common for some of your expense entries to be marked with an alert. Alerts will either be an orange-colored triangle with an exclamation point or a red circle with an "x". These alerts will remind you of company policies, things to avoid in the future, if you are missing required information or if you have made a selection that is not allowed.
What is the difference between the two types of alerts?
The orange-colored triangle alert with the exclamation point, is what we refer to as a warning or reminder alert. It will remind you of company policies and/or warn you about something you should or should not do with the entry. For example, the warning might tell you to attach a receipt to your entry or it might remind you of what you are allowed to spend on the selected expense type according to company policy.
The important thing to know about the orange-colored triangle alert with the exclamation point is that these will NOT prevent you from submitting your expense report and are NOT required to be cleared. There are some companies that will configure the site that if the user has more than a certain amount of these alerts on their report, the report cannot be submitted. This is pretty rare and not a common occurrence.
The red circle with the "x" alert is what we refer to as a "hard-stop" alert. These prevent report submission and must be cleared. Most red alerts will provide an explanation of what required information is missing or what further action must be taken on the expense entry for the alert to be cleared.
The important thing to know about the red alerts is that some are cleared by saving the expense entry and others are cleared upon report submission. Many times users will follow the instructions described in the details, save the expense, but still see the alert. When this happens, it usually means the report needs to be submitted again for the alert to clear.
Note: Each alert has details associated to it, so be sure to expand the Alerts section to see what further action is needed. If after reading the alert you still are not sure what to do, we recommend speaking with your direct manager or your company's SAP Concur site administrator. The alerts section will be at the top of your expense report and highlighted pink. There is a little arrow to the right of the Alerts section that will expand the details.
