How Do I Verify if a Payment was Made to a User’s Bank Account?

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Each payment will have a Trace Number that is a unique alphanumeric ID generated once the payment is completed for a transaction through Expense Pay.

Trace Number is used to identify the payment confirmation of a transaction in the user’s Bank or in SAP Concur.

To find the Trace Number and verify if a payment has occurred:

1. Mouse over Administration in the upper right-hand corner of SAP Concur.
2. Mouse over Company.
3. Select Tools.
4. From the Tools options, select Payment Manager.
5. From the left-hand side of the screen click Monitor Payees.
6. Click the Find report payees where field dropdown arrow.
7. Select Employee Last Name.
8. In the next field to the right of Find report payees where, click the dropdown arrow.
9. Select Equals.
10. In the next blank field to the right, type the employee’s last name.
11. Click the Status field dropdown arrow.
12. Select Any. Using Any will return all Payment Demands statuses allowing you to better troubleshoot.
13. Click Search.
14. A list of Payment Demands displays for the employee.
15. In the search results, look for the Trace Number column (you may have to scroll right). If the field is blank for the Trace Number, that means the payment did not go through.