Support Phone Number

For Administrators and Authorized Support Contacts:
Call +1 855-895-4815 and select the Authorized Support Contact option from the menu. See more information.

For End Users:
To see what your support options are, please read: SAP Concur Support Overview.

How Do I Update Hotel Rates?

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If you have newly negotiated hotel rates, you can do a mass update in the system by importing the new rates.

 

To update your new hotel rates:

  1. Mouse over Administration in the upper right-hand corner of Concur.
  2. From the Administration pop-out menu, mouse over Travel.
  3. From the Travel sub-menu, select Travel System Admin.
  4. On the Company Travel Configuration screen, click the + sign to the left of the Travel configuration for which hotel rates will be updated.
  5. From the dropdown menu that appears, select Import/Export hotel discounts.
  6. Click the Export Properties for this company button. Depending on your browser, you will see the template file download.
  7. Open the hotel export file.
  8. In the ContractRate column, enter the new rates for the different hotel properties.
  9. Save the hotel export file.
  10. On the Import Hotel Discounts screen, click the Delete all properties for this company button.
  11. Click OK on the delete confirmation window.
  12. Above the Upload properties button, click Choose File.
  13. Navigate to the saved hotel export file.
  14. Select the file.
  15. Click Open.
  16. Click Upload properties for this configuration.