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Support Phone Number

For Administrators and Authorized Support Contacts:
Call +1 (855) 895-4815 and select the Authorized Support Contact option from the menu. See more information.

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To access your dedicated User Support Desk phone number, please log into your SAP Concur system, click on Help, then click on Contact Support. See more information.

How Do I Separate Automatically Matched Expenses?

SAPConcurTeam
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Your expense entries are imported into Concur Expense from multiple sources, such as transactions from your company credit card, e-receipts from a partner merchant, travel itineraries from Concur Travel, or ExpenseIt processed receipt images.

 

Smart Matching is a feature in Concur Expense that will automatically match or combine data from those multiple sources into a single Expense entry. There may be a valid reason to separate the matched entries from those multiple sources.

 

The two most common reasons for separating automatically matched entries are:

  • A duplicate entry was created from a Travel Itinerary item or ExpenseIt
  • An exception message displays stating the transaction should have a corporate card payment type, but you need to process the entry as Cash/Out of Pocket

To separate automatically matched entries:

  1. Make sure the entry is in the Available Expenses section.
  2. In Available Expenses, click the entry that needs to be separated.
  3. The Expense Sources window appears showing the entry details. 
  4. Click Separate
  5. On the Separate confirmation window, click Separate
  6. The items will now show as separate entries in Available Expenses.

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After the entries are separated, they then can be added to a report as-is, re-combined then added to a report or deleted as needed.

 

Note: The ability to delete e-receipts and/or travel itinerary items must be enabled in your site.