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Support Phone Number

For Administrators and Authorized Support Contacts:
Call +1 855-895-4815 and select the Authorized Support Contact option from the menu. See more information.

For End Users:
To see what your support options are, please read: SAP Concur Support Overview.

How Do I Get My Corporate Credit Card Transactions to Appear in My Account?

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To have corporate credit card transactions imported into your account, you will need to have your corporate credit card assigned to you in Concur Expense. If you do not have a credit card assigned to your profile, please contact your Credit Card Administrator. If you do not know who that is, ask your manager or look at the Company Information section of the desktop version of Concur Expense where it may be listed. Once your card is assigned, your corporate card transactions will automatically upload into your Available Expenses to be added to expense reports. 

 

It is important to know the following concerning corporate cards:

  1. Corporate card transactions automatically upload into SAP Concur for our customer who have gone through the process or linking their card program to Concur. It is possible for a company to have a corporate credit card, but not have it linked to SAP Concur. 
  2. Corporate card transactions take on average three business days to appear in your Concur Available Expenses. If you do not see a card charge in your Available Expenses, it simply may not have uploaded yet.