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Support Phone Number

For Administrators and Authorized Support Contacts:
Call +1 855-895-4815 and select the Authorized Support Contact option from the menu. See more information.

For End Users:
To see what your support options are, please read: SAP Concur Support Overview.

How Do I Enable SAP Concur Drive on the Mobile App?

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Drive is a feature that first needs to be enabled for your company. If your company already has Drive enabled, users can follow the steps below to turn on Drive in their SAP Concur mobile app. If you do not see the Enable option in the mobile app, it most likely means your company needs to enable this service. This is a billable project in which you would need to contact your Account Manager to set this up.

 

Please follow the steps below to enable Drive: 

1. From the mobile app home screen, press Enable

Drive_Home.PNG

2. A screen requesting to use your location will appear. Press Continue

Drive_1.PNG

 

3. Choose the preference for location sharing. Drive requires access to location Always. Adjust by pressing Open Settings

Drive_3.PNGDrive_4.PNG

4. On the Motion Detection screen, make your selection

Drive_5.PNG

5. On the Drive Settings screen, choose your preferred capturing mode

  • User-initiated: start and stop tracking of trips yourself
  • Scheduled: automatically captures mileage using location specific days and times. Capture starts and stops with vehicle movement

Drive_Settings.jpeg

6. Make the desired selections and then press Close to return to the home screen