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Support Phone Number

For Administrators and Authorized Support Contacts:
Call +1 (855) 895-4815 and select the Authorized Support Contact option from the menu. See more information.

For End Users:
To access your dedicated User Support Desk phone number, please log into your SAP Concur system, click on Help, then click on Contact Support. See more information.

How Do I Complete an Invoice (Payment Request)?

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After you sign in to your account at Concursolutions.com, follow our guide below to complete your first invoice:

 

Create

Select or add a vendor:

  1. From the SAP Concur homepage, click Invoice
  2. On the Invoice Manager page, click Create New Invoice
  3. Select the appropriate vendor from the vendor list > enter invoice details > click Save

 

Can’t locate the vendor? You’ll need to request a new vendor.

  1. On the Create New Invoice page, click Request New Vendor
  2. Under General Vendor Information, enter vendor details > click Apply to activate the Actions menu
  3. Click the Actions dropdown arrow and select to Upload Image (if applicable) > Click OK

 

Itemize

Select the expense type:

  1. On the Amount Remaining to be Itemized page, select the expense type
  2. In the Add Item section, complete all required fields > click Save
  3. Add additional items as needed > click Save
  4. On the Invoice page, click Submit Invoice

 

Distribute 

Assign the invoice across departments:

  1. Click Distribute > click Distribute Selected Items
  2. On the Distribute Selected Items page, click Distribute By > select Percentage or Amount as the distribution type > click Add

 

Want to attach an image? 

  1. In the Vendor Information section, click View
  2. On the Vendor Information page, click Actions > select Upload Image
  3. Click Browse to navigate the image file > click Open
  4. Click Upload > then click Close

 

Submit

Submit for review and approval:

1. On the My Invoices page, select the desired invoice > click Submit

 

The invoice is submitted for approval!