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Support Phone Number

For Administrators and Authorized Support Contacts:
Call +1 855-895-4815 and select the Authorized Support Contact option from the menu. See more information.

For End Users:
To access your dedicated User Support Desk phone number, please log into your SAP Concur system, click on Help, then click on Contact Support. See more information.

How Can I Update My SAP Concur Travel Profile with My Loyalty Accounts and Travel Preferences?

SAPConcurTeam
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When logged into your SAP Concur account, navigate to Profile > Profile Settings > Personal Information. This will take you to your Travel profile. On this screen, scroll down to the Frequent Travel Programs section.

From here, do the following:

  1. Click the Add a Program link.
  2. Select the type of vendor (Air/Train, Car Rental or Hotel) by using the radio buttons.
  3. Select the vendor from the dropdown list. 
  4. Enter your frequent traveler number. 
  5. Repeat for other frequent traveler programs. 

The window for entering your programs allows you to enter five different numbers. You are not limited to five, but can only enter five at a time.

 

In the Travel Preferences section of your Travel Profile, you can specify if you are eligible for certain discount programs (i.e. AAA or AARP) and what your preferences are for Flights (i.e. aisle or window), Hotels (i.e. room type or amenities) and Car Rental (i.e. car type).