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Whether you're new to SAP Concur or just new to User Support Desk, this easy-to-follow guide was created to help you learn about this additional solution. From what to expect, how it works, and who to call for support, this guide provides you with the information you need all in one place. User Support Desk gives employees access to dedicated, 24/7 support from knowledgeable SAP Concur experts - saving you time and giving your users the answers they need when they need them.