Congratulations on being a fully implemented SAP Concur customer. We hope that you and your end users are taking full advantage of your new SAP Concur solution and are already seeing its benefits firsthand. We want you to keep the positive momentum going, so, we’re bringing you some fast, easy ways to get answers to any questions that may pop up along the way.
The first place to go for support is always the SAP Concur Community — it’s your one-stop shop for a wide range of resources. If you’re a smaller or mid-sized business and want even more support within the SAP Concur Community, the Small Business Group offers a variety of forums, product information, and peer-to-peer Q&As. If you haven’t already done so, please register to become part of these groups today.
If you need additional help or have an issue you can’t resolve, visit the SAP Concur Support Portal, exclusively for Authorized Support Contacts. It has a searchable, “Ask Me Anything” Knowledge Base, product release information, user comments, a menu of commonly used features, and many other, searchable self-help resources.
This portal is also the best way to access a member of our support team or open up a ticket.
All you have to do is:
- Log into your system.
- Click on Help> Contact Support (in the upper right corner of your screen.)
Choose the type of support you want:
- Phone support: 855-895-4815, Option 4 for Technical Support.
- Live Chat support.
- Open a Case Online by Creating a Support Ticket.
Please take some time to look through our easy-to-use, online Support Portal guide for a full rundown of what’s available.
Thank you again for becoming an SAP Concur customer. We look forward to helping you achieve all of your spend management goals.
