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jerrodepic
Occasional Member - Level 1

Yubikey support for MFA?

SInce you wont let us disable MFA, will you at least support alternative methods of authentication like a Yubikey?  This was a terrible rollout of MFA.

10 REPLIES 10
leedau
SAP Concur Employee
SAP Concur Employee

@jerrodepic Thanks for posting in the SAP Concur Community. This would be something you could submit as an improvement request. To submit a new improvement request or vote on an existing improvement request, please visit the Customer Influence Website.


Thank you,
Lee-Anne Dautovic
SAP Concur Community Moderator
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jerrodepic
Occasional Member - Level 1

This is NOT really an improvement though, this is an immediate requirement that companies will absolutely need for those employees that cannot get codes through a mobile device.  

KevinD
Community Manager
Community Manager

@jerrodepic users can get the 2FA codes through a web browser as well. We did account for those who cannot use a mobile device.


Thank you,
Kevin
SAP Concur Community Manager
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jerrodepic
Occasional Member - Level 1

Can you point me to those instructions on how to do that?  I have not seen that anywhere.

dawnb
Occasional Member - Level 2

NO they can't.. the web browser option IS NOT WORKING!!!!!!!!!!

 

dawnb
Occasional Member - Level 2

I've submitted tickets and followed all of the advice and nothing is working....

 

dawnb
Occasional Member - Level 2

@KevinD   Here's a screenshot of my browser.. I've resync'd my browser to my machine and everthing.. I can't get this to work... our IT dept cant get it to work.

 

 

KevinD
Community Manager
Community Manager

@dawnb I took a screenshot of your screenshot, but then deleted your screenshot because it shows your email address and an authentication code. For future reference, you can send me screenshots in a private message as we don't recommend posting anything that is personal information. 

 

I'll show your screenshot to our team to see if they have any suggestions. 


Thank you,
Kevin
SAP Concur Community Manager
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KevinD
Community Manager
Community Manager

@dawnb here is an article that discusses troubleshooting error codes when entering the six-digit code. See if any of these solutions help.

 

https://community.concur.com/t5/Support-and-FAQs/How-Do-I-Troubleshoot-the-2FA-Error-quot-The-Authen...


Thank you,
Kevin
SAP Concur Community Manager
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jerrodepic
Occasional Member - Level 1

This thread got sidetracked with the other users issue, but i still need a link to instructions on how to get 2fa codes through a browser.  The instructions i have found require a 3rd party authenticator extension, which i dont know that i trust that.