Re: Yubikey support for MFA?

jerrodepic · ‎Oct 20, 2023

SInce you wont let us disable MFA, will you at least support alternative methods of authentication like a Yubikey? This was a terrible rollout of MFA.

leedau · ‎Oct 23, 2023

@jerrodepic Thanks for posting in the SAP Concur Community. This would be something you could submit as an improvement request. To submit a new improvement request or vote on an existing improvement request, please visit the Customer Influence Website.

Thank you,
Lee-Anne Dautovic
SAP Concur Community Moderator
Did this response answer your question? Be sure to select “Accept as Solution” so your fellow community members can be helped by it as well.

jerrodepic · ‎Oct 23, 2023

This is NOT really an improvement though, this is an immediate requirement that companies will absolutely need for those employees that cannot get codes through a mobile device.

KevinD · ‎Oct 24, 2023

@jerrodepic users can get the 2FA codes through a web browser as well. We did account for those who cannot use a mobile device.

Thank you,
Kevin
SAP Concur Community Manager
Did this response answer your question? Be sure to select “Accept as Solution” so your fellow community members can be helped by it as well.

jerrodepic · ‎Oct 24, 2023

Can you point me to those instructions on how to do that? I have not seen that anywhere.

dawnb · ‎Oct 24, 2023

NO they can't.. the web browser option IS NOT WORKING!!!!!!!!!!

dawnb · ‎Oct 24, 2023

I've submitted tickets and followed all of the advice and nothing is working....

dawnb · ‎Oct 24, 2023

@KevinD Here's a screenshot of my browser.. I've resync'd my browser to my machine and everthing.. I can't get this to work... our IT dept cant get it to work.

KevinD · ‎Oct 24, 2023

@dawnb I took a screenshot of your screenshot, but then deleted your screenshot because it shows your email address and an authentication code. For future reference, you can send me screenshots in a private message as we don't recommend posting anything that is personal information.

I'll show your screenshot to our team to see if they have any suggestions.

Thank you,
Kevin
SAP Concur Community Manager
Did this response answer your question? Be sure to select “Accept as Solution” so your fellow community members can be helped by it as well.

KevinD · ‎Oct 24, 2023

@dawnb here is an article that discusses troubleshooting error codes when entering the six-digit code. See if any of these solutions help.

https://community.concur.com/t5/Support-and-FAQs/How-Do-I-Troubleshoot-the-2FA-Error-quot-The-Authen...

Thank you,
Kevin
SAP Concur Community Manager
Did this response answer your question? Be sure to select “Accept as Solution” so your fellow community members can be helped by it as well.

jerrodepic · ‎Oct 25, 2023

This thread got sidetracked with the other users issue, but i still need a link to instructions on how to get 2fa codes through a browser. The instructions i have found require a 3rd party authenticator extension, which i dont know that i trust that.