Unable to sign in to Concur

anthonyL

Is anybody else experiencing problems signing in today? Our users can't log in, not by SSO, password, or magic link. The error:

Sorry, something went wrong.

We encountered an error processing your request. If the issue persists, please contact your Company Administrator or Help Desk with correlation_id 8242abb896e8029086364b59c8c04a87 for additional help.

KevinD

@anthonyL we have number you can call, but it requires that you be an authorized support contact at your company. Let me know if you are an Authorized Support Contact and I'll send you the number in a private message.

Thank you,
Kevin
SAP Concur Community Manager
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View solution in original post

cjmarimo

Hello @anthonyL ,

Are you still experiencing the issue?

Since users are unable to sign in using SSO, password, or magic link, it is unlikely that the problem is related to a single authentication method and may indicate a broader issue.

I would recommend the following:

Verify whether the issue is affecting all users within your company.
Check the service status in Concur Open. You can also find access to Concur Open from the SAP Concur Community home page.

If you are not your company's Concur Administrator, please contact your Concur Administrator and ask them to open a case with SAP Concur Support if the issue persists.

✔️Hope this helps! Let me know if you have any questions✔️

Best Regards,

CJ

KevinD

@anthonyL is the issue still persisting?

Thank you,
Kevin
SAP Concur Community Manager
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anthonyL

Yes, it's still persisting. Our account manager gave us a number to call, though it just leads to an answering machine and I haven't been able to speak to a human yet. All the regular methods of raising a support ticket presume that I can log into the account first!

KevinD

@anthonyL I'm asking someone from our Support team what you should do. I thought the phone line would eventually have an option to speak with someone, but when I called it to test it out, it tells you to access the Support Portal, which is only accessible if you sign in to SAP Concur, which is the whole issue.

I'll let you know what I hear back.

Thank you,
Kevin
SAP Concur Community Manager
Did this response answer your question? Be sure to select “Accept as Solution” so your fellow community members can be helped by it as well.

KevinD

@anthonyL we have number you can call, but it requires that you be an authorized support contact at your company. Let me know if you are an Authorized Support Contact and I'll send you the number in a private message.

Thank you,
Kevin
SAP Concur Community Manager
Did this response answer your question? Be sure to select “Accept as Solution” so your fellow community members can be helped by it as well.

anthonyL

@KevinD Thank you; our account manager was able to dig out the number too, so we've been able to open a case. Still can't log in, but at least we can make progress now!