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tcaceres
Occasional Member - Level 1

Personal Info keeps saying required and wont update

Hello All!

 

I am not able to book travel because it keeps telling me my Personal profile is incomplete. It looks like the Phone number fields arent saving. It says [Required**] in red even though I have entered information. I have tried every format xxx-xxx-xxxx, (xxx)xxx-xxxx, 1-xxx-xxx-xxx, xxxxxxxxxx. I have also attempted with a different browser. Please help!

3 REPLIES 3
KevinD
Community Manager
Community Manager

@tcaceres I just looked at your profile. I don't think the phone number is the issue. If you scroll down a bit, you are missing other required information. You need to enter your gender and date of birth. See my screenshot below. Fill out these details, then try doing your booking again. This should clear up the issue.

 

KevinD_0-1735590582331.png

 


Thank you,
Kevin
SAP Concur Community Manager
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tcaceres
Occasional Member - Level 1

Hmm... I don't have that field to enter info into. 

 

tcaceres_1-1735597460260.png

 

It is the contact field that says "required"

tcaceres_2-1735597670786.png

 

 

 

KevinD
Community Manager
Community Manager

@tcaceres the fields should be right above the International Travel: Passports and Visas. See my screenshot. 

 

KevinD_0-1735664865816.png

 


Thank you,
Kevin
SAP Concur Community Manager
Did this response answer your question? Be sure to select “Accept as Solution” so your fellow community members can be helped by it as well.