@Sue1222 hello there. Two main reasons you might not receive an email are:
1. The username you entered isn't your SAP Concur username/Log In ID. Most people enter their email address into this field, but their email address might not be their username/Log in ID.
2. The correct username was entered, but the email address they entered to have the reset email sent to isn't the email address associated to their SAP Concur profile.
For security reasons, the system cannot tell you if the wrong username or email address was used as this provides someone trying to access your account with information that could help them gain access.
There is a third reason and that would be your email address was not whitelisted. You would have no way of knowing this. You might want to check with your IT department to see if they can help.
Thank you,
Kevin
SAP Concur Community Manager
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