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New Member - Level 1

Login to Partner app with Concur SSO

Hi, after the migration to AWS - non of Cardlay's customers can log in to our app using Concur SSO. Any other partner app who have same issue? Or other customers facing the same logging in to Concur on mobile?


When trying to login to either the Cardlay mobile app or webportal of the Cardlay partner product, utilizing SAP Concur authorization for SSO via e-mail , the mail with the login button is never received. It is not because the mail from SAP is hitting the SPAM filters - the mail server don't log it at all.
This is true for ALL employees at any customers using SSO.


It is possible to bypass this on web by logging in to Concur before trying to assess Cardlay, but on mobile the e-mail is needed.


A support case is open, but I would like to know if anyone else have same issue or any ideas on how to solve it.

Unfortunately the customer can't use username and password to login due to company policies, which would be a quick-fix.