I am unable to access the support portal with an account that previously had no issues. If you know how to resolve this error, please let me know. Thank you.
Hi @Jaewon ,
Can you please check whether your email address is associated/used with any other account OR does it valid email address?
If email id is added into multiple accounts, then this might be causing issue as mentioned in article. Try removing it and check again. You can take Concur admin's help to search user profiles with the XXXX email id in user administration.
Find below similar article for your further reference.
If this answers your query, then please mark solution as accepted.
