Intelligence Error Message

[CELIKKE2]

I can't log in to Intelligence A. The system gives an error. Images are shared in the attachment. I kindly request your support.

[PoojaKumatkar]

Hi @CELIKKE2 ,

can you please try log out, delete all cache history, cookies and then try logging in and access.

This should resolve your issue.

If not, you can try it in another browser and check.

[CELIKKE2]

Hi, 

We tried the steps mentioned above.

Also tried to open on incognito tab but we're still having the same error message and it's not showing the report.

You can see the screenshot below.

Is there anything else we can try?

Thanks.

[PoojaKumatkar]

Hi @CELIKKE2 ,

Attaching similar article for your further reference. They have given browser wise cookie deletion steps. Please try this.

Also, as per given in the cause, such types of errors occurs if your site is running on specific X server. 

After deleting cookie also if issue still persists then I would suggest reaching out to your IT department and request them to look into this. If they are not able to resolve this issue then last option, you can raise a support ticket with Concur.

If this answers your query, then please mark solution as accepted.