Intelligence Error Message

[CELIKKE2]

I can't log in to Intelligence A. The system gives an error. Images are shared in the attachment. I kindly request your support.

[PoojaKumatkar]

Hi @CELIKKE2 ,

can you please try log out, delete all cache history, cookies and then try logging in and access.

This should resolve your issue.

If not, you can try it in another browser and check.

[CELIKKE2]

Hi, 

We tried the steps mentioned above.

Also tried to open on incognito tab but we're still having the same error message and it's not showing the report.

You can see the screenshot below.

Is there anything else we can try?

Thanks.

[PoojaKumatkar]

Hi @CELIKKE2 ,

Attaching similar article for your further reference. They have given browser wise cookie deletion steps. Please try this.

Also, as per given in the cause, such types of errors occurs if your site is running on specific X server. 

After deleting cookie also if issue still persists then I would suggest reaching out to your IT department and request them to look into this. If they are not able to resolve this issue then last option, you can raise a support ticket with Concur.

If this answers your query, then please mark solution as accepted.

[CELIKKE2]

Hi, 

We tried both deleting all cookies and trying to open on different browsers with IT department but we couldn't solve the issue.

How can we create support ticket about that?

Thanks.

[PoojaKumatkar]

Hi @CELIKKE2 ,

You can reach out to Company Concur Administrator and ask them to create a support ticket for this issue. You can provide them all the supporting screenshots for reference purpose. 

If you don't know who is the administrator from your company then I would suggest reaching out to HR and check with them. They must know who is handling Concur Administrative activities in your company. 

[KevinD]

@CELIKKE2 what is the name of the report you are trying to run and in which format? Where is this report saved? I'd like to try and see if it will run for me or not. 

[CELIKKE2]

Hello,
the report section does not open completely. I cannot access it.

[PoojaKumatkar]

Hi @CELIKKE2 ,

Can you please try removing reporting role for your profile and assign it again. 

And may be on Monday you can check again whether you are able to access reports. 

Also, you can check with other team member who has reporting role and whether they are also facing same issue, or it is only happening for you. 

[CELIKKE2]

It started working on Monday but the same error occurred on Tuesday and Wednesday. Therefore, the problem is caused by your system. Because I did not do anything to make it work on Monday.

[PoojaKumatkar]

Hi @CELIKKE2 ,

This might be happening bcz of some system glitch. Not sure. 

I would suggest raising a support ticket with Concur. 

[CELIKKE2]

I can't do it because the concur system also gives an error message. Can the support unit please contact me?

[PoojaKumatkar]

Hi @CELIKKE2 ,

May be @KevinD can help you here.

[KevinD]

@CELIKKE2 you can call our support phone number. This Community is not part of Concur Support and they do not monitor this community. I'm fairly certain that our Support team does not proactively contact customers, so you would need to call in. 

[CELIKKE2]

What is the phone number to call? This system is really ridiculous, we act like we are begging to even get support. They have a terrible help department. Unreachable.