Help on error login

[claudiuschan]

I am corp user and login via company internal link but I got this error:

[rohanpatil]

Hello @claudiuschan 

Assuming you were able to log in without issues previously, I recommend clearing your browser cookies and trying again. If you're using Chrome, you can do this through the site settings by clearing the cookies for the specific website.

If this doesn't resolve the issue, I suggest reaching out to the internal helpdesk. They will be able to check your profile and provide further assistance.

1. Open Google Chrome: Launch the Chrome browser on your computer.

2. Access Site Settings: Click on the three vertical dots (menu icon) in the top-right corner of the browser window.

   • Navigate to Settings.

3. Go to Privacy and Security: In the left-hand menu, click on Privacy and security.

4. Open Cookies and Other Site Data: Under the "Privacy and security" section, click on Cookies and other site data.

5. See All Cookies and Site Data: Scroll down and click on See all cookies and site data.

6. Search for the Specific Site: Use the search bar to type in the name of the website for which you want to clear cookies.

7. Delete Cookies:

   • Click on the trash can icon next to the site name to remove all cookies associated with that website.
   • Alternatively, click on the site name to view detailed cookies and other data stored. You can then selectively remove specific cookies.

8. Confirm Deletion: Confirm the deletion if prompted.

After clearing the cookies, try accessing the site again to see if the issue is resolved.

I hope this helps!

[TriciaW]

@claudiuschan I would recommend that you reach out to your make sure your profile is completed with all required fields.  If it is, then reach out to your Concur Admin to review and open a case asap with that ID number so they can look at the logs.

Remember to tag me if you respond or feel free to mark this post as Solved if you don't have further questions or comments. To tag me on your response, you click the Reply button, first thing to type is @. This should bring up the username of the person you are replying to.