Expense Reports with Posting Financial Errors for Canadian Taxes

[lgecks]

Hi,

We've had a user that was a Canadian employee and now is a US employee, because of this, he had expense reports that failed due to the employee group/ country of residence for calculating the appropriate tax category. Even if I change the expense type and the employee group of the user, the first tax code appears for the line items purchased in Canada, rather than the non-domestic tax code.

Any suggestions on how to clear this to get it to recalculate? I have tried sending the report back to the employee and moving the charges to a new report already, changing the city of purchase and changing the expense type and nothing is triggering the change to the correct tax code.

I am the only person on our Concur team, we are currently integrating with SAP S4 Hana and I've tried everything.

Thank you, 

Laura 

[MelanieT]

@lgecks Hi!  I hope you are having a great week 🙂  I believe the only way to get this to clear would be for the user to create a new Expense Report and submit that.  Or if those reports need to stay how they are, you will need to change the user's Country and Currency back to CA and then re-submit the reports. Once they are posted, then you can change the user's info back.  

Let me know if you have more questions!

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