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Chris2300
New Member - Level 1

Error Message: SABRE PROFILES SAFE MODE NOT AVAILABLE

Error from Reservation System:

SABRE PROFILES SAFE MODE NOT AVAILABLE

 

Does anyone know how to fix this. I have been unable to find an IT phone number that I can talk to someone, only the automated number that does not help.

 

Thanks

1 REPLY 1
KevinD
Community Manager
Community Manager

@Chris2300 for your reference. This is the cause of the issue: This error message appears when the PCC (Pseudo City Code) of your Travel Management Company has been migrated from Sabre STARS to Sabre Profiles, but the related settings in Travel Configuration and Agency Details have not been changed yet.

 

Resolution: you will need to contact your internal SAP Concur travel admin. Check Company Notes for help links or contact information.

 

Also, as an FYI...the number you called is a general support line and not for issues such as yours. The reason you cannot find another support phone line is because that number is reserved for customers who are using our User Support Service. Most likely your company decided to handle SAP Concur issues internally.


Thank you,
Kevin Dorsey
SAP Concur Community Manager
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