Email Verification Code Box Not Showing Up

[rodlyons]

Hello,

I am trying to confirm my email addresses in Concur. I receive the confirmation codes; however, the box I need to input them into in my profile does not show up. My options are to either resend or cancel. 

Thank you

Rod

[KevinD]

@rodlyons I'm asking two people from our Authentication team. The only thing I noticed is that your main email is a gmail address and not a corporate email. I don't know if this matters or not, but hopefully my contacts can tell me something.

[rodlyons]

Thank you, Kevin. I do have my corporate email as an alternate and the verification box does not show up for that one either.

[mattmckenna]

I am having the exact same issue as @rodlyons, I receive my Verification Code in my corporate email account (the only one listed), yet the "Enter Code" field never displays on my Profile page to enter it.

Cheers,
Matt

[XJGPN]

Came here for exactly the same issue.  I'm also having an issue with 2-Factor identification as it sends me an e-mail with "Two-Factor Authentication Set Up Request," but when I click it, it just brings me back to the sign in page that forces me to request two-factor identification and then resends the e-mail.  It has me in a perpetual loop and the only information it gives me to get out of it is to contact my "program administrator at your company"... and I have no idea  who that would be. 

Not trying to hijack the thread, but since I am having the same issue as you along with a second e-mail issue with the platform, I thought they might be related. 

[rodlyons]

Two weeks and still no resolution. I need to verify my email addresses to complete my profile and before I can use TripIt. When I try to link my TripIt account, it tells me that I need to verify my email address. How do we get this information to those who code it? There are more people than me who are having this problem.

[KevinD]

@rodlyons apologies for the late reply. I was informed that this issue sounds like a bug and that a help ticket to Concur Support would be needed so they can track it down. I'll private message you the name of someone that shows with admin permissions.