Hi,
I am aware that below quoted is the normal procedure suggested but if you end up with two accounts as a result of company acquisition and original initiating company or people aren't available or have no access to "old" account to release emails. Then how is that resolved to release email accounts?
So technically its the same person and the same company just two accounts. Internal team can go only so far with opening a case with concur - hoping the concur community has a resolution. Thanks!
"Upon further investigation, I found that this email address is also affiliated with the previous account. As much as I would like to assist, I would recommend that the user reach out to their previous company directly regarding this matter.
Unfortunately, due to data privacy and security restrictions, we are unable to contact or make changes on behalf of the previous company."
