Credit Card Expenses

[luisgbarboza]

Hi!

I registered my company credit card almost 1 month ago but, since today, my credit card transactions are not being uploaded in Concur and I can not send my Expenses because some of them are as "Pending Card Transaction". 
I saw some people with the same error in the community but the solution was talking to someone.

It's weird because some plane tickets are being updated but the regular transactions are not.
Anyone knows the solution of this problem ?

[samasuraj]

Hi @luisgbarboza 

Topic: unable to enter banking information in Concur

Please check the below. Hope this helps.

——-

SAP Concur – Credit Card Transactions Not Importing

If your Corporate Card was registered a month ago but transactions still show Pending Card Transaction, the issue may involve Card-Feed Activation, Account Mapping or Missing Transaction Imports.

Actions:

1. Card Issuer: Confirm the missing transactions have posted.
2. Concur Profile: Verify the correct corporate card is assigned to your account.
3. Card Feed: Ask your Concur Administrator to check whether the card feed is active and transactions are being imported.
4. Airline Tickets: These may appear through travel booking data or e-receipts, even when the actual card transactions have not imported.
5. Escalation: Request a card-feed investigation through SAP Concur Support if necessary.

Adding a Card to your Concur Travel profile does not automatically activate corporate card transaction imports. The Card must be assigned through your Company's Expense Card Program.

Do not submit Corporate Card purchases as Out-of-Pocket expenses to bypass the error.

Thanks & Regards

—

Samantha Prathikantam

SF_EC & ECP / SAP Concur Consultant

[KevinD]

@luisgbarboza I went into your profile and here is what I see. 

First, the airfare expenses are paid for a what we call a company lodge card. It is a card assigned to the whole company used solely for Airfare. They do feed into your expenses and can be added to a report. The payment type should then show as Company Paid. The other card I see on your profile is not showing up in the system. I went to see what card is assigned to you and there was not match. I don't know why, but you'll need to speak to the team at your company that is in charge of assigning company cards to employees. Could be the Finance or Accounting department. Maybe payroll or HR. 

I looked at your receipts that are on one of your reports. I noticed that the card number on one of your receipts ends in 7979. However, the card you have added to your profile ends in 1931. So, I don't know which of these is the one given to you by your company. What I do see is that you do not have a card assigned to you in the system. Adding a card to your profile is different than having a card assigned. When a card isn't assigned in the system, you will not see transactions come in. You will need to contact the departments I listed above to get this resolved. 

[luisgbarboza]

Thanks for the help. 

I'll contact my team support. 
I don't know about the card number that you said, because I just checked the final number of the digital card that I'm using and it matches with the 1931. 
One mor time, thanks for the support!