Concur User No Longer Receiving Email Notifications

[Jerry_Sabo]

Hello,

I was just notified that on 6/27, one of our Concur users stopped receiving email notifications from Concur about any activity taking place within his Expense and Invoice accounts.  When checking his Invoice account today, he had 16 invoices to approve, but had no idea they were there due to the email notifications ceasing to take place.

I am the company admin for Concur, but I do not see where I can check the user's Invoice preferences as they do not appear for me when I proxy into the user's account.  I was going to see if for some reason his email notification boxes were all unchecked.  Having said that, almost all of the email reminder boxes in the user's Expense preferences are checked, but he is still having the same issue.

Any Troubleshooting ideas would be greatly appreciated. 

Thank you,

[KevinD]

@Jerry_Sabo could you send me a private message with the employee's name please? I'd like to take a look.

I take it there wasn't any sort of change to the user's email address, right?

[Jerry_Sabo]

@KevinD Thank you!  I just sent you a private message.