Concur Support

[topliffba]

Is anyone noticing a delayed response time with Concur Support? I logged two cases 2 weeks ago and other than a message saying they were being rerouted to the correct specialist they have had zero activity. I have followed up twice and escalated. Not typical. 

[MelanieT]

@topliffba Hello! I am so sorry to hear this.  Would you be able to send me the case numbers?  I can take a look and see what is happening with them. 

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[topliffba]

@MelanieT I submitted a new case, 22099021 to ask about the other ones. That seemed to get 22008178 assigned and I received a response immediately. Still waiting on 2208209. Thank you

[MelanieT]

@topliffba I see that someone finally reached out today.  I did see that particular case was send to our Expense Solutions team.  It looks like they may have had a bit of a backlog.  I apologize for how long you had to wait, that is not what we want! 

Remember to tag me if you respond or feel free to mark this post as Solved if you don't have further questions or comments. To tag me on your response, you click the Reply button, first thing to type is @. This should bring up the username of the person you are replying to.