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Occasional Member - Level 2

Basis Team

Hi All,


I approved a report which just has a airfare expense.
I deducted the airfare and adjusted the taxes as well. But system did not properly calculate the taxes and we have a balance and charge is not getting posted. 

I reached out to SAP Concur support. They provided me a link,
I do not have access to this. Now they have asked me "Please reach out to your Basis team and provide the link so they can apply the SAP note to your system."

Can anyone tell me who Basis team is? Should i reach out to our Concur Account manager or should a new case be created?


SAP Concur Employee
SAP Concur Employee

@Vidya Hello!  Are you able to send me a private message with your case #?  

To send me a private message, click my username (MelanieT), then click Message.


Remember to tag me if you respond or feel free to mark this post as Solved if you don't have further questions or comments. To tag me on your response, you click the Reply button, first thing to type is @. This should bring up the username of the person you are replying to.


Thank you,
Melanie Taufen
SAP Concur Community Moderator
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