Basis Team

[Vidya]

Hi All,

I approved a report which just has a airfare expense.
I deducted the airfare and adjusted the taxes as well. But system did not properly calculate the taxes and we have a balance and charge is not getting posted. 

I reached out to SAP Concur support. They provided me a link, https://launchpad.support.sap.com/#/notes/2727012.
I do not have access to this. Now they have asked me "Please reach out to your Basis team and provide the link so they can apply the SAP note to your system."

Can anyone tell me who Basis team is? Should i reach out to our Concur Account manager or should a new case be created?

Thanks,
Vidya

[MelanieT]

@Vidya Hello!  Are you able to send me a private message with your case #?  

To send me a private message, click my username (MelanieT), then click Message.

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