ACH rejected

[Paige]

Hello, 

I was wondering if anyone could answer following error.

We're a foreign company with CAIN No. and we requested IEEPA refund through ACE portal. 

We thought that our ACH refund account was successfully confirmed because we had applied notify party with US bank account and added that certain firm to our account.

However, when we access the refund report, current status is shown as SAP ACH rejected. 

How can we fix this? 

Thank you,

Best regards,

[KevinD]

@Paige what was the rejected reason? Usually if you are looking at the audit trail of the expense report, it will say why the payment failed. 

It is difficult to provide an answer as there are few reasons a report could be rejected. Without knowing the reason, we can't really provide guidance.