Solved: 2FA Passcode incorrect showing in DUO app

Quincy · ‎Nov 22, 2023

Hi all,

We finished the 2FA showed the passcode in DUO APP but always "incorrect entered" when trying to enter passcode in Concur even though refreshed the passcode still incorrect. Already tried reinstall and reactive both of these step.

How we can success to enter the pass code? Thanks!

KevinD · ‎Nov 24, 2023

@Quincy have you tried using a different authenticator app, like Microsoft of Google Authenticator?

Thank you,
Kevin Dorsey
SAP Concur Community Manager
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View solution in original post

KevinD · ‎Nov 24, 2023

@Quincy have you tried using a different authenticator app, like Microsoft of Google Authenticator?

Thank you,
Kevin Dorsey
SAP Concur Community Manager
Did this response answer your question? Be sure to select “Accept as Solution” so your fellow community members can be helped by it as well.

Quincy · ‎Mar 19, 2024

Hi Kevin,

Yes , we tried Microsoft Authenticator still same incorrect. Also user are using iPhone.

Thanks .

Quincy