The Authorized Support Contact of the company should create a support case containing the following attributes. The case will bypass the triage process and will be automatically directed to the proper queue to be assigned to the consultant.
Case Type:
Integration - Custom Extract/Split/Extract Services
Case Sub-Type:
Errors on Existing Setup: To correct general errors or extract failures.
Modify Existing Setup: To general changes on extracts.
New Setup: To implement a new job or file.
Subject: Recommended to the add the words “Extract Services - XXX”. Where the XXX represents the issue summary.
Description:
Should be a brief description of the desired changes, modifications, or issues that your company is facing. Preferable containing the following set of information’s:
- Batch / Job Name
- Output File Name
- Affected Run Number
- Entity Type: Test or Production
- Any other information that may be relevant for the proper file identification
