"No Segments In This Itinerary"

[skoga]

Good afternoon,

I am having an issue within Concur where any time I try to change a flight, going into the itinerary gives me an error stating there are no segments in the itinerary. I thought maybe travelers were changing/canceling their own flights through the airline, but after reaching out to the travelers/checking through the airline myself,  I see no changes have been made to the trip.

I have tried using different computers (Windows and Mac), deleting my cookies/cache, signing out and back into Concur, restarting my computer...nothing seems to be helping.

Any tips for how I can get these trips canceled/changed?

[joeberti]

I am having this same issue

[JohnBevell]

This happened to me today for a trip in August to Australia. I had booked my flights a few weeks ago and wanted to add my hotel information today and pulled up my trip and nothing came up. Weird though, the app had my trip listed normally and I was able to add my hotel there which was then reflected on desktop as an icon. My guess is that something is down on Concur for some trips. I called my travel agent and everything is still in the system. I hope that this gets fixed because I like to use my 'trips' as a way to manage my trips. 

[skoga]

I definitely agree - my company very recently acquired the ability to edit/change trips online instead of calling and it has been WILDLY convenient! Calling the agency is typically at least a four-hour ordeal for me. Hopefully Concur is able to fix this problem soon!

[KevinD]

@skoga calling your travel agency is probably the best option. They should be able to see your trip and make changes as needed. 

[skoga]

Good to know I'm not the only one having these issues - is Concur aware of the issue? Is there a plan to fix it?

While I don't mind calling the agency, it is usually at least a four-hour phone call that ties up my phone line and it is seriously impacting my productivity.