hotel booking Error message

[brakol]

We're Sorry...

We encountered an issue that prevented us from completing your request.

We were unable to reserve the hotel room you requested.
Please contact your company's Travel Administrator or your travel agent for further assistance.

This Keeps coming up for me no matter how many different hotels i check off. And i have waited days in between. Nothing seems to help. Please Help me??!!!

[KevinD]

@brakol are you still having this issue? If so, call your company's travel agency to get the hotel booked. Apparently there was an issue with hotel bookings because I've seen several other people with the same issue. 

[alyssak]

Has any solution been found? I and several others on my team have this issue quite frequently and has lasted months. 

[PoojaKumatkar]

Hi @brakol , Hi @alyssak 

While looking for solution on support portal, I got to know that this error message has got triggered to prevent duplicate reservations. Can you please go to your trip library and check whether you have created any hotel booking request for same hotel and for same dates.  If yes that that is causing issue. Try deleting earlier request and create fresh new and check if your able to create hotel booking request without any error. Attaching similar case which I found on support, for your further reference.

I hope it would resolve your issue. 

[alyssak]

Hi, unfortunately that is not the case here. I have not had duplicate reservations.

[Andras]

Hi @brakol!

The booking might have failed due to the following reasons:
- Rates for the selected room(s) may have changed during the booking process.
- There could be a mismatch in the traveler country provided to Booking.com when the Home Address field in the user profile is empty.

To resolve the issue, please follow these steps:
1. Attempt to book a different rate at the hotel.
2. If you encounter the error again, please check your profile.
3. Fill in the Home Address details in your profile, including Street, City, Postal Code, and Country.

Please let me know about the results.