cancel
Showing results for 
Search instead for 
Did you mean: 
j966447
Occasional Member - Level 1

Unable to book Flight

Picture1.pngHi I am unable to book a flight due to below error -

 

Passenger land line phone number is invalid in the request.

 

My Landline number is correct. I have removed it from my company profile. Please help in getting this resolved as I have to book the flights on urgent basis.

 

 

Thanks,

 

Imran Mulani

3 REPLIES 3
KevinD
Community Manager
Community Manager

@j966447 have you tried booking after removing your land line number? 


Thank you,
Kevin Dorsey
SAP Concur Community Manager
Did this response answer your question? Be sure to select “Accept as Solution” so your fellow community members can be helped by it as well.
TriciaW
SAP Concur Employee
SAP Concur Employee

@j966447 Hello.  I have seen this error come up before in Concur cases.  The recommendation is to please go into your travel profile and access the Contact Information section (Profile>Profile Settings>Contact Information). Fill in the Work Phone field with a work number or your mobile number. Make sure not to enter any special characters, country codes or spaces in these fields. Save your changes and try booking your travel again. 

 

Please let me know if this resolves the issue.

 

Remember to tag me if you respond or feel free to mark this post as Solved if you don't have further questions or comments. To tag me on your response, you click the Reply button, first thing to type is @. This should bring up the username of the person you are replying to.

 


Thank you,
Tricia Whipps
SAP Concur Community Moderator
Did this response answer your question? Be sure to select “Accept as Solution” so your fellow community members can be helped by it as well.
j966447
Occasional Member - Level 1

Thanks Kevin and Tricia. The address 1 field had exact 50 characters and Address2 was empty. I did a split in the address and saved. This worked.